实用酒店英语（山东联盟） 知到智慧树答案2024 z23794

第一章 单元测试

1、
Here is the key（  ）Room 908 and your room cards. Please take care of them. 

A:for 
B:of 
C:in 
D:to
答案: to

2、
A British suite（  ）May 26th to May 29th.Am I correct, Mr. Bellow? 

A:to 
B:on
C:from 
D:with
答案: from 

3、
The（  ）room is a room with one large bed for two persons.

A:double 
B:twin
C:suite 
D:single 
答案: double 

4、
Would you please replace the departure date（  ）the 28th, sir?

A:of
B:for
C:with
D:to
答案: with

5、
Mr. Bellow, I am the bellman. Let me（  ）the baggage for you. 

A:carry 
B:take 
C:bring
D:take away
答案: carry 

6、
Please take this elevator to the ninth floor. The（  ）will meet you there.

A:chamber maid
B:waiter　
C:houseman
D:floor attendant 
答案: floor attendant 

7、
May I（  ）your name, sir?

A:have
B:take
C:had
D:get
答案: have

8、
（  ）the second turning on the left and then ask again.

A:Step
B:Take 
C:Leave
D:Walk
答案: Take 

9、
Please hold（  ）and I’ll have a check.

A:in
B:on 
C:with
D:up
答案: on 

10、
 Sorry to have kept you（  ）, but Mr. Drake is not in right now.

A:waiting
B:to wait 
C:waited
D:wait 
答案: waiting

11、
We need not to reserve a room in advance when we have a trip in the busy seasons.

A:对
B:错
答案: 错

12、
The Front Office staff should have a neat and smart appearance.

A:错
B:对
答案: 对

13、
A no-show guest is a guest who made a reservation but didn′t come to our hotel.

A:对
B:错
答案: 对

14、
We usually greet the guests before doing service for them.

A:错
B:对
答案: 对

15、
A knowledge of languages is not necessary to the Front Office staff.  

A:对
B:错
答案: 对

16、
A collect call should be paid by one who makes the call.

A:错
B:对
答案: 错

17、
The guest’s extension number is confidential in hotel.

A:对
B:错
答案: 对

18、
It will not leave a good impression if the operator is not well trained and polite.

A:错
B:对
答案: 对

19、
The Front Office is not only the hotel’s shop window, but also its nerve center.

A:错
B:对
答案: 对

20、
The guests can not use the American Express Card in China’s hotels.

A:对
B:错
答案: 错

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